SimpleTek provided Bnc Mortgage service support at platinum level. This support ensured that Bnc would always have SimpleTek to provide them with any service or maintenance support for any of their 50 locations. SimpleTek put together a system which eliminated the need for Bnc to deal with multiple vendors. Instead they simply had to generate a ticket and SimpleTek would send tech ETA in minutes. Thus, reducing down-time and optimizing productivity.
- BnC elected SimpleTek for national hardware support
- Multiple types of equipment at each location
- 15+ Printers per location
- Standard repair setup
- Ticket system implemented to reduce down-time
- Bnc mortgage received location IDs to optimize the process
- 90% of cases were closed within the first visit due to SimpleTek’s specific partner levers with manufacturers.
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