Service Level

Description

Bronze

• A+ certified
• Desktop support for hardware, software and remedial maintenance
•  Troubleshooting
•  Configurations
•  Installs
• Upgrades
• Peripheral break-fix repairs
•  In house Configuration.
• Microsoft 98, 2000, XP, Vista knowledge  
• Rack & Stack

Silver

• A+ certified
• Desktop support for hardware, software and remedial maintenance
•  Troubleshooting
•  Configurations
•  Installs
• Upgrades
• Peripheral break-fix repairs
•  In house Configuration.
• Microsoft 98, 2000, XP, Vista knowledge  
• Rack & Stack
• LAN support
• Network configurations, installs, upgrades, and troubleshoot user connectivity issues
•  Ability to support desktop O/S’s & troubleshoot industry standard applications
• Server + Network
  
  

Gold

• A+ certified
• Desktop support for hardware, software and remedial maintenance
•  Troubleshooting
•  Configurations
•  Installs
• Upgrades
• Peripheral break-fix repairs
•  In house Configuration.
• Microsoft 98, 2000, XP, Vista knowledge  
• Rack & Stack
• LAN support
• Network configurations, installs, upgrades, and troubleshoot user connectivity issues
•  Ability to support desktop O/S’s & troubleshoot industry standard applications
• Server + Network
• Server level support, H/W & O/S.
• Knowledge of network infrastructure and O/S’s.
•  CNE, MCSE, CCEA, or CCNA Certification

Platinum

• A+ certified
• Desktop support for hardware, software and remedial maintenance
•  Troubleshooting
•  Configurations
•  Installs
• Upgrades
• Peripheral break-fix repairs
•  In house Configuration.
• Microsoft 98, 2000, XP, Vista knowledge  
• Rack & Stack
• LAN support
• Network configurations, installs, upgrades, and troubleshoot user connectivity issues
•  Ability to support desktop O/S’s & troubleshoot industry standard applications
• Server + Network
• Server level support, H/W & O/S.
• Knowledge of network infrastructure and O/S’s.
•  CNE, MCSE, CCEA, or CCNA Certification
• Design, implement troubleshoot & architect, enterprise LAN/WAN Systems
•  Microsoft Active Directory & Exchange
•  VMWare
•  Clustering
•  Storage Area Networks
•  Citrix
•  Security
•  Project Management skills
•  Consulting services